Contacting us about 50crowns – what we can help with
Start playingReaching the 50crowns editorial team
If you have a question about something written on 50crowns, this is the right page. Our inbox is [email protected], and we reply within 48 hours. We cover the content on this site — figures, terms and explanations we publish about the operator — not live account issues, which sit with the operator's own support.
Write in plainly: tell us which page, which figure or claim, and what looked off. That is enough for us to check it against our source material and correct it if we have it wrong.
Questions about your account
For anything tied to your own 50crowns account — registration, deposits, withdrawals, bonus wagering or verification — the operator's own support handles it directly, through Live Chat or email, and is staffed 24/7. We do not hold your account details and cannot action a withdrawal, unlock a bonus, or check your verification status from this side.
Before you write to the operator, have the basics ready: the email address on the account, roughly when the issue happened, and any reference number shown on screen. A support query that arrives with those details attached tends to get a useful first reply rather than a request for the same information back.
Frequently asked questions
What can this inbox actually fix?
We can correct or clarify something we have published — a figure, a term, an explanation. We cannot change your account, process a withdrawal, or override the operator's own terms.
Is there a phone number for support?
50crowns' own support runs through Live Chat and email, both available around the clock. We have not been given a phone line to publish.
How long before I hear back from this site?
We aim to reply within 48 hours. Direct account queries sent to the operator's Live Chat are typically answered much faster, since that channel is staffed live.
Can this site resolve a dispute with the operator?
No. We are an independent information resource and have no authority over account decisions, bonus disputes or withdrawal outcomes — those sit entirely with the operator.
If a gambling session ever stops feeling like something you're choosing to do, free and confidential support is available through BeGambleAware or the National Gambling Helpline on 0808 8020 133 (free, 24/7). This site and the products it discusses are for players aged 18 and over (18+) only.
You must be 18 or over (18+) to use this site. Support with gambling is free and confidential at BeGambleAware.org.